We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, we require one to two full business days (defined as Monday through Saturday) for in stock items to process your order before it is left with our carrier (FedEx). Carrier pickup occurs M-F at 3pm local time. Orders received on weekends will not start processing until Monday. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of The Bourbon Concierge’s and its carrier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do. We also cannot guarantee any delivery dates or times that our carrier partner will not guarantee themselves.
Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx website.
In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of Bourbon Heaven LTD.
All of our processing is done via Venmo, Bitcoin also Stripe, You can pay using a major credit card (Visa, MasterCard, American Express, Discover)
No, there is no minimum order value.
Sales tax charges vary depending on the product being purchased and the shipping address you provide.
You will be charged for your order at the time of purchase.
Yes. We do everything in our power to make sure that your information is secure. Moreover, we use one of the biggest payment processing platforms – Stripe – to handle credit card payments.
On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.
At this time, We shipped all over USA except HAWAII no other countries.
Yes; we prefer to ship to a business address.
No. Products cannot be shipped to a APO, FPO, PO Box or international.
Please contact us via our Contact page, chat, email (info@bourbonhaven.us)
Please contact us via our Contact page, chat, email (info@bourbonhaven.us)
The whiskey market has seen incredible surges in demand over the past 4-5 years. We always try to stay aggressive on our pricing, however with demand outpacing supply we often find ourselves with increased cost to acquire the products that our customers are looking for. Unfortunately with that it means the prices increase as well. For some products that are much more rare than others this can happen very quickly.
We recommend always shipping to an address such as a business that someone will be available at, however if you cannot do that or be available for signature, our carrier will attempt to deliver the package 3 times in accordance with their policies and after a third missed attempt will send the package back to us. You are able to use the tracking number to request the package get held at a local pickup location. We suggest opting to have the package held after a first missed delivery attempt
Please note that we cannot dictate delivery timeframes, that is solely based upon the carrier and their route. We are also unable to ask them to leave the package without signature as it is required by federal law to include.